Help

Returns Policy

If for any reason you are not happy with your purchase, you may return the items postmarked within 15 calendar days of receiving your order for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

Shipping Policy

We offer Free Domestic Shipping on orders over $150.

United States shipping is done via USPS and packages are typically delivered within 1-5 business days. Shipping rates will vary according to package size, weight and final destination. Should you require expedited shipping, please email us. Please email contact@thehopnyc.com with any questions.

For International shipments we use USPS Priority Shipping, packages are typically delivered in 8-15 days, and prices are calculated at checkout. Shipping rates will vary according to package size, weight and final destination. Duties and import taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. 

Coupon Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax. Some exclusions may apply.

Need more help?

Please feel free to contact us with any questions.

Email
contact@thehopnyc.com

Phone
212-625-3105

Specialist Hours
MondayFriday 11am–5pm ET

For help regarding our Nolita shop contact us here:

Phone
212-625-3105

Store Hours
MondaySaturday 11am–7pm ET
Sunday 12pm–6pm ET

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